Privacy Policy

Canyon Urgent Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website, you consent to the practices described in this policy.

Plain Language Summary

• We collect information like your name, email, and contact details through our website’s contact page.
• We use tools like Google Analytics to improve our website.
• Your data is secure, and we do not sell your personal information.
• You have rights over your data, including access and deletion.
• For details on cookies, please refer to section 3.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, and any other information you provide through our contact form when inquiring about our services.
• Usage Data: Information collected through cookies and tracking technologies (such as Google Analytics, Facebook Pixel, and Bing Analytics) to monitor website usage and improve user experience.

Note: We do not collect or store protected health information (PHI) through this website. Any health-related information shared during appointments is handled in accordance with HIPAA regulations through our clinical systems.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and manage bookings for our services.
• Communicate with you about services, needs, and scheduling.
• Analyze website performance to improve functionality and content.
• Ensure the website operates securely through tools like Cloudflare or other security tools.

Note: While payments may be processed offline or through other channels, any information you provide on our website may be used to assist in processing payments. Payment information is not collected through this website.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze website traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device that allow us to recognize your preferences.

We use the following types of cookies:

• Analytics Cookies: These help us understand how visitors use our site, using services like Google Analytics, Bing Analytics, and Facebook Pixel.
• Functional Cookies: These are essential for website functionalities, such as navigating the site and submitting forms.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Our marketing and website management partners who help us deliver our services.
• Telehealth Platform: We use Tebra to facilitate online telehealth appointments. When you book a telehealth session, you may be redirected to Tebra’s platform, which operates under its own privacy practices. We encourage you to review their privacy policy.

These providers are bound by strict confidentiality agreements and only use your information to perform their specific tasks.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by U.S. law or specific governing body. You may request the deletion of your data at any time, subject to legal obligations.

6. Your Rights

Under the California Consumer Privacy Act (CCPA) and other applicable laws, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal data.
• Opt-out of any sale of personal information (although we do not sell your data).
• Receive equal service and pricing, even if you exercise your privacy rights.

To exercise these rights, please contact us through our Contact Page.

7. Security

We take your privacy seriously and implement robust security measures, including encryption, to protect your data. Our contact forms are protected by anti-spam services to prevent spam and ensure secure submissions. Additional security measures, such as server-side protections, may be implemented to further safeguard your information.

8. Children’s Privacy

Our website is not intended for use by children under 13. We do not knowingly collect personal information directly from children under the age of 13 through this site. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. These sites have their own privacy policies, and we encourage you to review them. This includes links to our telehealth booking system hosted by Tebra. When accessing telehealth services through Tebra, please review their privacy policy to understand how your data is used.

10. Data Breach Procedures

In the event of a data breach, we will promptly notify affected users via email and take all necessary steps to mitigate the breach, in compliance with applicable laws.

11. International Users

Our services are primarily intended for U.S. residents. If you are accessing our website from outside the U.S., please be aware that your data may be transferred, stored, and processed in the United States, where our servers are located.

12. Changes to This Policy

We review and update this Privacy Policy periodically to ensure compliance with legal requirements. Any significant changes will be posted on our website, and you may be notified via email if necessary.

13. User Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this policy.

14. Accessibility

This Privacy Policy is available in alternative formats upon request to ensure accessibility for all individuals. Please contact us through our Contact Page to request a different format.

15. How to Protect Your Own Data

We recommend that you:

• Use strong, unique passwords for your online accounts.
• Be cautious of phishing attempts or suspicious emails.
• Regularly update your software and security settings.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at: